Ordering

To place an order simply find the product or products that you wish to purchase, enter the quantities you require and click the 'Add to Basket' button. Repeat this for all the products you require. At any point you can click the 'View Basket' button to see the contents of your shopping basket. When you are ready to place your order you will need to log in or register (a very quick process) and then follow the on screen instructions which will guide you through the checkout process. See the 'Payment Methods' section below for information on payment methods. If you have any special instructions you can add them to your order at this stage.

What could be easier!

Pack Sizes

Most products are available in at least two pack sizes. For example, you can choose to buy 20 individual packs of 100 cups or buy a single pack of 2000 cups. Its up to you to choose the size that is easiest for you to store or distribute. Some customers have queried why larger pack sizes do not have lower per-unit prices, the answer is simple: We have already purchased the items in massive quanities and applied the savings across all our pack sizes. Regardless of your order size please be assured you are getting the best possible price.

Payment Methods

We accept Visa, Mastercard, Delta, Maestro, Solo, Electron, JCB and Diners card. A secure area of the site is used for taking payment details and is protected by 256-bit SSL connection utilising a GeoTrust certification. Your card details are not stored on our systems at any point in the payment process.

Alternatively you can print off a pre-completed order form when you have added all your products to the shopping basket and send it to us with a cheque or bank transfer.

We are also willing to arrange account facilities for customers once we've got to know each other. Please contact us for more information.

Delivery

Delivery is charged at cost. We have shopped around to find the most reliable service and the best possible price. Deliveries up to 25kgs will be charged at the minimum delivery charge of £6.95 per box for our standard delivery service. Products are normally received within 1-3 days. See the summary below for detailed shipping prices.

The number of boxes dispatched is determined by weight and volume. A box can hold up to 25kg (including packaging) and has the following dimensions: 63cm x 61cm x 77cm (H x W x L). This means you always pay the lowest possible price for delivery.

For deliveries over a single box capacity your order will accumulate an additional delivery cost of £6.95 per box. Alternatively for large orders, pallet quantities can also be handled and can be quoted on request. Please call before ordering.

Summary of delivery charges

All rates include:

• Insurance cover up to £500 per package
• Track & Trace
• Free re-delivery should you be away from home or work when we try to deliver

Returns

We take every care to supply what you ordered. If we make a mistake then we will do everything we can to rectify the problem as quickly as we can.

Quality Suppliers

We know that for catering and baking products very high standards of manufacture, hygiene and storage are critical. All of the stock supplied by disposable-products.co.uk is from high quality European sources, accredited to the highest standards – BRC, ISO9000. Our prices are low simply because of the volumes we buy not because we buy and supply cheap imported products.

Customer Service

If you can’t find the product you require or should you want cateringbasics.net to source a product for you we would be only too happy to help. If you want more information about any of the products listed please let us know your question and we will get back to you with the answer as quickly as we can.

Privacy Policy

Country Life is committed to protecting your privacy on-line. We will treat any personal information (which means data from which you can be identified, including your name, address, e-mail address and the like) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act of 1998. This Privacy Policy sets out the way we deal with personal information.

Your personal information will be held by Disposable-Products.co.uk

Any information obtained via this web site will be held by: Disposab

We will not provide it to any third parties without your permission unless we are required, by law, to do so.

What personal information do we obtain and how do we obtain it?

When you request a particular service or offering, we ask you to provide the personal information that we require in order to provide the service or offering to you in accordance with our usual operating procedures and quality standards.

Disposable-Products.co.uk does not use 'cookies', or other forms of information software, to obtain information from visitors to our sites.

What use do we make of personal information?

We do not sell, trade or rent your information to other parties. Your personal information will be used only for the purposes of communicating with you in relation to our products and services, or for system administration of the web server.

How do we protect your personal information?

We use all reasonable endeavours to protect personal information from loss, misuse or alteration, and have appropriate security measures in place to assist us to do so. Only authorised employees, who are under appropriate confidentiality obligations, will have access to your personal information. However, (where applicable) you will be responsible for, and must take all due care to protect, any user ID or password that we have provided or may, in the future, provide for your use on our web sites.

How can you amend your personal information, or ask us to remove it?

 This can be done at any time by e-mailing us at info@disposable-products.co.uk or by writing to the person whom Disposable-Products.co.uk has nominated as its representative for the purpose of the Data Protection Act 1998.